I share insureds’ frustration regarding an insurance company’s apparent malingering over accepting and admitting liability for a claim that has been presented. Insurance companies seem to be in a ‘mood’ and telegraph their apparent attitude toward insureds. Such attitudes can be so impersonal, uncaring and elongated that even optimistic individuals become hostile to their insurance company’s inability or unwillingness to serve them.
Here at Bone Robertson & McBride Inc., we care, listen and sympathize with the legitimate needs of our insureds. We are on board with our insureds’ frustration, and ally with them come claim time. As their insurance broker, we represent our insureds while we try to imbue sensibilities into insurance company personnel. Some of whom need a re-invigoration of their attitudes.
We are not ashamed of championing these good causes by knowing as much or more than the insurance carrier about what is a legitimate claim and deserves defense and indemnity with a rapid response, and assignment to legal counsel as necessary. We accomplish this not by yelling or screaming or threatening, but by appealing to the managers, officers and senior parties running insurance companies throughout the nation. It is amazing how a simple call to the home office can re-energize a claims person in an insurance office, thousands of miles away.
We want to continue to earn our place with our insureds and always be respectful of the insurance companies who sometimes need a Bone Robertson & McBride Inc. transfusion.
That’s how we do it at Bone Robertson & McBride Inc.
With good health to you,
Don Bone
President